Little things will make a big difference

When starting out on your business or career it is important to note that the little things that you think no one might notice will actually eventually make a big difference. I was at a restaurant yesterday where the waiter kept the bottle of wine off the table so that he had to pour it for us everytime. Unfortunately, he wasn't around a lot to pour so our glasses were often empty this was lost revenue because if we were drinking faster we might have ordered another bottle. At a different restaurant the waitress could have left the mineral water on the table but she kept keeping our glasses full so we were more likely to purchase another bottle.

Pizza hut significantly increased their revenues by asking "would you like some garlic bread with that order?" (or any other specific suggestion). These little things can impact your revenue significantly. At your job when someone asks you for something and you can't do it, for instance you don't have the time or the knowledge,than it is better to suggest an alternative person or method of completing the goal than to simply say "no". This leaves the other person a lot more likely to come back to you in the future "John might not be able to help me but at least he will know someone who can..."